Reship Policy – Xt Labstore

At Xt Labstore we take shipping seriously. All orders are sent with tracking, and we want every customer to receive their package. This page explains when we will reship an order and how the process works.

When We Offer a Reship

We may issue a free reship in the following situations:

  • The tracking shows the package was never delivered and has been confirmed lost by the carrier.
  • The package was seized by customs (for international orders) and you provide official proof of seizure.
  • The tracking has shown no movement for an extended period and the carrier has marked the shipment as lost or undeliverable.

We do not automatically reship every delayed package. Normal transit times must first be exceeded.

Timeframes for Reporting Issues

  • U.S. orders: Please wait at least 10–12 business days from the ship date before requesting a reship investigation.
  • International orders: Please wait at least 15–20 business days from the ship date.

Contact us only after these timeframes have passed and the tracking still shows the package as undelivered or lost.

How to Request a Reship

  1. Email us with your order number.
  2. Include the tracking number we provided.
  3. Briefly explain the issue (e.g., “tracking shows no movement for 14 days” or “customs seized the package”).
  4. Attach any supporting documents (carrier screenshots, customs notices, etc.).

We will review the request and reply within 1–2 business days.

Important Limitations

  • Only one free reship is offered per order.
  • Reships are not provided for packages that were successfully delivered according to tracking (including “left at door,” “signed for,” or “delivered to agent”).
  • Reships are not available if the customer provided an incorrect or incomplete address.
  • Reships are not available for orders that were cancelled or refunded.
  • Once a reship has been sent, the original tracking is considered closed.

What Happens After Approval

If your reship request is approved, we will prepare a replacement and ship it with new tracking. You will receive the new tracking number by email. The same shipping standards apply: orders prepared before 2 PM usually leave the same day, U.S. delivery typically takes 3–4 business days, and international delivery usually takes around 6 days.

Questions?

If you have questions about this policy or need help with an order, contact us through the official website at https://xt-labstore.com/ and include your order number.

This policy is designed to be fair while protecting both our customers and the business. Thank you for shopping with Xt Labstore.